Nearly all damage occurs during transit. All items must be signed for as proof of delivery. Please ensure that prior to signing, you check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for as ‘packaging intact’.

Damages will be replaced free of charge, providing that you inform us via email within 7 days of the item being delivered.

All damage claims must be supported by evidence in the form of digital photographs which you should email to us.

We are unable to accept the return of damaged items if the item was not delivered by Hampshire Furniture.

In the highly unlikely event that an item is defective, you must inform us by email within 30 days.

Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us.

Hampshire Furniture will inspect the item to verify that the item is defective and if it is, your account will be credited for the full value of that item, including carriage. If the item is deemed not to be defective, a full explanation will be provided by Hampshire Furniture. Hampshire Furniture has the final say on whether an item is defective or not. The value of the credit issued to the customer is at Hampshire Furniture’s discretion and each case will be considered on its own merit.

Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 30 days has elapsed since delivery.

The email address to use for all enquiries and requests relating to returns is hello@HampshireFurniture.co.uk

After you send us your order by placing the items you wish to purchase in your inquiry basket and going through the checkout process, we will contact you as soon as possible to confirm the delivery lead time for your chosen items. For in stock items, the delivery time is a maximum of two weeks. Any items out of stock will have a longer lead time, and this will be confirmed with you prior to your order being accepted and confirmed.

When your inquiry is received, we will call you back (normally within 24 hours) to confirm the lead time, any delivery surcharges if your delivery address is not within mainland England and Wales, and collect your payment details.

All deliveries are booked in by telephone 2-3 days in advance so that you know when to expect your consignment. Orders will only be scheduled for delivery if a delivery contact telephone number supplied.

Once a delivery has been booked, it is your responsibility to ensure you are available, or have made the necessary arrangements to accept the product on the stated delivery date. In order to keep delivery costs low, we only make one attempt at delivery. If you are unable to accept the delivery on the first attempt, a second delivery charge will be levied. Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving furniture up steps or inside the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused. All deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.

Items may occasionally be delivered on a pallet, especially to outlying areas. Please be aware that pallets are normally only delivered kerbside, so arrangements will need to be made to take the furniture indoors.

Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.

You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods.

We accept returns from customers, providing that we are informed by email within 7 days of the item being delivered. The only exception to this rule is we are unable to accept the return of bespoke or special orders.

Because we are confident in the quality of our furniture and the representation of our products on the website, the carriage costs relating to the return will be at the customer’s expense unless extenuating circumstances are agreed by Hampshire Furniture. We only ever chargeback our ‘cost’ for returns, or alternatively, customers can use their own designated carrier to return the item.

All return items must reselleable in ‘as new’ condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return. We regret that under no circumstances can we accept returns that do not have their original packaging.

In the event of order cancellation – If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us.

The email address for all enquiries relating to order cancellations is hello@HampshireFurniture.co.uk

Orders can only be cancelled prior to despatch. Once the item has left the warehouse, the full delivery and return costs will be incurred.

All orders must be cancelled in writing via email to hello@HampshireFurniture.co.uk.